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Contact Center


We’ll always be there!

 

Our associates are highly trained to handle a variety of tasks, from selling tickets to giving driving directions to the venue. We have a proven ability to increase sales by cross selling merchandise, parking and other products with every ticket sale. Our associates are always wearing a smile representing your brand on every call.

  • Dedicated toll free number for your organizationcall-center-clip.png
  • Multiple locations to ensure continuous service to your customers
  • Service hours 7 days a week from 8:00 am to 10:00 pm
  • Calls answered by a live agent utilizing your branded message
  • Agents highly trained to answer the many informational questions they receive – driving directions, ADA policies, show hours, parking information, etc.
  • Up-sell, cross-sell opportunities – merchandise, parking, providing season ticket and group sales information, presales, etc.
  • No on sale conflicts – having a dedicated phone number ensures that if a major event goes on sale for one of our other clients, your calls will continue to flow uninterrupted through our contact center
  • Ability to accommodate your sponsors through strategic messaging and promotions. For example, “Thank you for calling the Venue where Visa is the preferred credit card.”